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Contact Us/FAQs

Phone: 1-800-761-NOIR (6647)
Email:
info@juliehewett.net
Business Hours: Mon-Fri, 9AM to 6PM PST

Customer Service Representatives and Julie Hewett Beauty Advisors are available Mon-Fri, 9AM to 6PM PST


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FAQs

QUESTIONS ABOUT YOUR ORDER:
Please send a detailed message to our customer service department at: info@juliehewett.net or call 1-800-761-NOIR (6647).

Note: If you’re contacting us about a return or a damaged item please remember to include your full name, phone number and order number in the email.
For order inquiries, please allow 1-2 business days for a response.

PUBLIC RELATIONS AND/OR WHOLESALE INQUIRIES:
Email: info@juliehewett.net

PRO ARTISTRY INQUIRIES:
If you are a Professional Artist, please forward your resume or link to portfolio along with your project request (if applicable) to: vip@juliehewett.net

BEAUTY ADVICE & CONSULTATION:
Julie Hewett Los Angeles also offers a team of beauty consultants to provide beauty advice and personal consultation. Just contact our expert Julie Hewett Beauty Advisors at info@juliehewett.net or call us at 1-800-NOIR (6647) for tips and suggestions on your color and cosmetics questions or concerns. Our team of trained experts, estheticians, makeup artists, and beauty specialists are eager to assist you!

RETURNS: OUR 100% SATISFACTION GUARANTEED
If a product does not meet your expectations, you may return it for an exchange/refund within 30 days from the date of purchase. Regrettably, return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded. Please follow the simple instructions below:

1. Complete the Return Authorization Form.
Download here:
2. Contact Julie Hewett Customer Service at 1-800-761-NOIR (6647) or info@juliehewett.net to receive a Return Authorization (RA) number, exchange/return instructions, and exchange/return mailing address.
3. Clearly print the exchange/return mailing address, including your RA number on your package.
4. Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit.
5. Return the package to us using the delivery service of your choice. You will be notified by email once your exchange/return has been processed.

ORDER BY PHONE
If you wish to order by phone instead of shopping online, please call us toll-free at 1-800-761-NOIR (6647) and a Julie Hewett Beauty Advisor can assist you between the hours of 9AM-6PM PST Monday-Friday.

SALES TAX
We are required by law to charge sales tax on orders being shipped to the state of California.

ORDER PROCESSING TIMES
Most Julie Hewett Los Angeles orders are processed within 3 business days and are shipped via USPS. If you would like expedited or same-day shipping please call us at 1-800-761-NOIR (6647) Mon-Fri from 9AM-6PM PST.

TRACKING YOUR ORDERS
After your order is placed, you will be emailed a confirmation receipt. When your order is processed, you will receive another email with the tracking number linked to the USPS website, where you can view delivery status.
 
JULIE HEWETT CRUELTY FREE PLEDGE
Julie Hewett Los Angeles does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Julie Hewett Los Angeles uses only the highest quality ingredients, which have a proven safety record and are widely used in the cosmetics industry.